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Coronavirus and Our Commitment to Patient Safety
Our primary concern is always the health and safety of our patients. Action Physical Therapy and Rehabilitation, Inc. has been actively following any updates with the medical community, including the Center for Disease Control (CDC), large peer organizations and the World Health Organization (WHO) to ensure we put in place the right safeguards and procedures related to the Coronavirus outbreak. As the situation evolves, you can expect further updates on our response.
Important Information for Patients
· The single biggest factor in successful physical therapy is completing your treatment. Action Physical Therapy and Rehabilitation, Inc. clinics are open and continue to serve our patients.
· We are committed to ensuring our clinics are following proper protocol for sanitizing and disinfecting treatment tables, exercise equipment, waiting rooms, doors and general areas
· We encourage staff and patients to practice preventative measures, such as washing hands and covering coughs/sneezes, to reduce the spread of all seasonal viruses
· Action Physical Therapy and Rehabilitation, Inc. screens all patients and clinicians for symptoms before allowing treatment. We ask the following two questions and if the answer is yes to either question, we insist on rescheduling their appointments or not returning to work until it is safe to do so
1. In the last 14 days, have you or anyone in your household been to Level 3 destinations — please see the CDC website for the most current list; returned from a cruise; or knowingly been exposed to anyone with coronavirus (COVID-19)? If you do not have access to view the CDC Level 3 Destination List, please do not hesitate to ask for assistance
2. Do you or anyone in your household have current flu-like or upper respiratory symptoms, fever, cough or shortness of breath?
Our Leadership Team is Listening – (Pro)actively!
Please know we are taking this threat seriously. We hear your concerns and are here to relieve some stress for families in the middle of an otherwise very stressful situation. The aggressive actions we are taking in our clinics are to ensure the health, safety and well-being of our patients and employees in the communities we serve … as we continue to serve you.
Our hope is that these resources and good faith efforts provide you with the reassurance needed to show you just how prepared we are to take care of you and your loved ones during this critical time. We are here to offer you the protection, prevention and action you can count on!
Staying Informed
To help ensure you have the latest and most up-to-date information, please review the links below of other healthcare and government organizations:
FAQ Coronavirus
Q: What happens if I cancel an appointment at the last minute due to respiratory illness symptoms?
A: There will be no penalties for cancellations and missed appointments related to respiratory illnesses until further notice.
Q: How do you know if other patients have it? I don’t want to be exposed to the virus.
A: We are screening all patients according to guidance from the CDC and our local health department for respiratory symptoms and recent travel when they call to schedule an appointment for therapy. Patients who exhibit the criteria will not be scheduled until they are past the two-week incubation period.
Q: What are you doing to make sure germs are taken care of at the clinic?
A: We always have patient safety in mind and disinfect all surfaces on a regular basis, regardless of the coronavirus outbreak. All our staff washes their hands with soap and water regularly and uses hand sanitizer in between treating patients. Our staff wears gloves during specific procedures, such as trigger point dry needling.
We are taking all cleaning and hygiene precautions recommended by the CDC.
Q: If I have a cough can I come in for my appt?
A: If you are experiencing any sickness, please wait to schedule an appointment until you are fever-free, without the use of fever reducing medication or other symptom reducing medication, for 24 hours.
If you have fever or respiratory symptoms such as cough or shortness of breath and have either traveled internationally in the past 14 days or had close contact with someone who’s suspected or confirmed to have coronavirus, please call your primary healthcare provider prior to attending an appointment.
Q: What if I traveled to outside of the country lately- can I still come in for my appointment?
A: If you have traveled to a country with a COVID-19 outbreak, please wait until 14 days after you have potentially been exposed to the virus to schedule an appointment.
According to the CDC website, If you were in a country with a COVID-19 outbreak and feel sick with fever, cough, or difficulty breathing, within 14 days after you left, you should:
Seek medical advice from your primary healthcare provider– Call ahead before you go to a doctor’s office or emergency room. Tell them about your recent travel and your symptoms.
- Avoid contact with others.
- Not travel on public transportation while sick.
- Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing.
- Wash hands often with soap and water for at least 20 seconds to avoid spreading the virus to others.
- Wash your hands with soap and water immediately after coughing, sneezing or blowing your nose.
- If soap and water are not readily available, you can use an alcohol-based hand sanitizer that contains 60%–95% alcohol. Always wash hands with soap and water if hands are visibly dirty.